To start a return please go to your account, select transaction history, and then invoices. Each invoice will have an option to submit a return request on items that are eligible. Please include the reason for the return in the comment section of the form.

Once you have submitted your request a representative from AA Medical must authorize the return(s) and issue an RA (Return Authorization) number. If you have any issues submitting a return or questions about the return process, please reach out to your sales representative.

Product that was damaged upon receipt or has a cosmetic defect needs to be communicated within 5 business days of customer receipt.

Other requests for returns due to functional defects or quality issue that impacts the usability of the unit can be returned for a full refund within the warranty period. AA Medical will cover the cost of original shipment and provide a prepaid shipping label for the return.

AA Medical reserves the right to determine whether an item will be accepted as having a functional defect, quality issue or as damaged goods. If, upon return, it is deemed that the unit was functioning properly then the return will be subject to a 20% restocking fee.

Requests for returns due to customer error will only be accepted within 30 days of original shipment date and a 20% restocking fee will be charged.

Freight/shipping charges will not be credited.