Shipping Policy

There are many factors that play in to the timing of your equipment.

As long as we have everything in stock, your items will be invoiced and shipped in less than 3 business days.

For large orders, please contact your sales rep for an accurate timing estimate.

Shipping and handling costs are determined based on the items you purchase. Shipping charges are calculated at checkout, or you can contact us to request a shipping quote.

Within the United States: Orders are typically delivered within 3-9 days, depending on your order and location.

Outside the United States: Most international shipments are delivered within 3-11 days, depending on your order and the destination country.

Yes, however, there still may be shipping and handling fees based on the size of your order.

As long as your package has not been picked up from our warehouse by a shipping company, we can change your shipping address.

Please contact us immediately by phone (708-479-0062) to update your address information.

We primarily use FedEx for all of our Domestic and International shipments.

On special occasions we are willing to use USPS, UPS and DHL if it's more convenient for the customer. Using a shipping courier other than FedEx will cause the shipping rate to increase significantly.

Yes, we ship our products worldwide. Shipping charges are calculated at checkout or you can contact us for a shipping quote.

Yes, of course! Please let your sales representative know when you're planning on picking up your order and we will make sure everything is ready for you upon your arrival.

Each time an item ships from our warehouse, we'll send you an email that includes the shipping carrier's name and your order's tracking number. You can click the link in the email to track your order. You can also find the tracking information within your online AA Medical account. When you are logged in, click on your name in the top right corner of your screen and under the Transaction History section, select Sales Orders. On the sales order page you can browse your previous orders and click on the Track Shipment button for any applicable orders. This video gives you a quick look at the sales order page and the Track Shipment button.